Lesson 2: The Customer is Sometimes Right

“The customer is always right.” I never heard of this until I heard a complaint working at Subway. The person bought a salad and called minutes later not to complain about the taste but the presentation. Their food wasn’t cut small enough and they needed an explanation. As I listened to them complain over the phone, as if I made it I asked one of my coworkers what to say because honestly I wanted to hang up. I said what I was told and the person continued not being satisfied. Even though I had similar experiences since then, I think that Subway moment relates to my first time as a vendor.

The morning of the kids expo I decided to bake sugar cookies. Ideally, fruit would’ve been best to represent the fruit of the spirit in Ella’s Greatest Adventures but that was not in the funds. I wanted cookies to be in the shape of Ella so I used a Mickey Mouse cookie cutter ((lol)) and they came out horrible! Side note: This was my first time doing this so that’s my excuse and I’m sticking to it!  It kind of worked out because when the Mickey Mouse head wasn’t keeping its shape, I shaped it to look more like Ella. A lot of work for an amateur baker and professional creator!

IMG_5208So once my husband and I arrived and set my table up children started coming… especially for the cookies. One mother stopped in front of the table and said, ” Hmm, cookies and dentistry? dentistry and cookies?” I knew what that meant and for a second, ok maybe a minute, I got into my feelings. “She don’t know how I struggled to get here without having books.” “I know this book relates to oral health but it’s so much more!” Yada, yada, yada. Instead I gave a smile and said, “Yes mam, that’s right.” She ate a cookie and walked away.

giphy3 Just like the Subway person, it was about the presentation. Out of that moment I started getting ideas but I first had to get out of my feelings. Second, I was soo glad I listened. That mom from the expo represented a group of moms I’ll probably meet later down the road and I want to be able to respond in a loving way.

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